Terms of service

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The Terms and Conditions

Once you use the website with the purpose of purchase you will be binding by following all terms and conditions.

You must carefully review the list of terms and conditions before you start using our website

If you do not agree to any law or condition from the list, we advise you not to use our website.

We make it clear that we have the right to modify the website's terms and conditions without prior notice or warning. You may access the latest version of the Terms and Conditions at any time. If you do not accept the modification of the terms and conditions, you must stop using this service. If you continue to use this service, you agree to be bound by the modified terms and conditions for using this website. 

Condition of using

The use of the website services is only available to adult persons aged 18 years and over.

If you are a minor (you are under 18 years old), you can use the website services under the supervision of a parent or legal guardian provided that he agrees to items by the terms of use. The user will be responsible for his use of the site services.

By using the website services, you will be obligated to follow the terms and conditions. 

Registration - My personal account 

The registration process includes the information (your personal information) that you provide to us to complete your transactions and also to contact you. You must accept the principle that we use and update your personal information in order to deal with the registration process and to control the confidentiality of your identity during the follow-up process for the delivery of the purchase order.

The information you provide during the registration process is protected data in accordance with the terms of privacy protection.

Your personal information forms part of the record of your interactions with our services. In the event that you use our website, you will be responsible for maintaining the confidentiality of your personal account and password, in addition to preventing access to your personal device, and you are thus responsible for all operations that are performed through your personal account using the password. 

The Website will not be responsible for any person for any loss or damage that may arise due to your failure to protect your password or any other information relating to your personal account. If you suspect that there are suspicious transactions in your personal account, please notify us by contacting us via WhatsApp at 55757055 

Product details, stock, and prices 

Maximum accuracy is observed in displaying product images on the website, but if there is a difference, it will be mentioned in the product details and the website is not responsible for your failure to read the details before purchasing. 

Availability of products and prices are subject to change without prior notice.

Shipping, delivery, and pickup 

The customer service center will contact the customer within 48 hours to confirm the date and place of delivery.

We look forward to serving you better, so we hope you will provide us with a clear address to ensure fast delivery.

The address must include the house number or the apartment number in addition to the street number, the area, the phone number, and the person's name, in accordance with the requirements when purchasing. 

Before placing your order, you must check the product specifications very carefully as we cannot take responsibility for your failure to read the details mentioned under each product. 

Home delivery is daily, seven days a week, from 3 pm to 10 pm.

The home delivery service only allows home delivery and is not responsible for any installation work that the delivered product may require.

The shipping fee for the home delivery service is calculated according to the address entered, and the customer will be informed of the amount before the purchase process. If the fees are not approved, the customer or the site can cancel the order. 

Cancellation of the order by the customer 

The customer can cancel the order, but if the representative arrives at home, the customer must pay the delivery fees to the representative and he can cancel the order without paying any additional fees.

Warranty and maintenance 

The type of warranty is mentioned in the product details as the warranty depends on the type of product, and in the event that the warranty period is not mentioned, the product is considered to have no warranty and the following conditions apply to the different types of warranty. 

1- All Apple and Beats products are guaranteed by the authorized agent or any of the international Apple stores. 

2- Some Apple products have a warranty at the Starlink Maintenance Center - the warranty is mentioned in detail. 

3- All Bose headphones products have a warranty at 51 East Service Center in Lagoona mall. 

4- All Garmin products are guaranteed by the authorized agent, Al-Lingawi Company. 

5- All other products The warranty period is mentioned under each product. 

6- Products that do not have a warranty can only be replaced in the event of a malfunction during the first day of use. 

All products automatically lose their warranty in the event of misuse of the product. 

As for the warranty, the warranty is in the serial number of the device, and the agent can be consulted without the need for an invoice. In the event that the agent requests a paper invoice, the customer will be provided with a copy of the invoice.