Shipping and Delivery
Our customer service team may contact the customer to confirm the order, delivery time, and delivery location when needed.
The customer must provide a clear and complete address, including house or apartment number, street, area, phone number, and recipient name, to ensure accurate and timely delivery.
Available delivery hours are from 10:00 AM to 10:00 PM.
Delivery fees are calculated based on the address or area and will be shown to the customer before completing the order or during checkout.
Delivery service includes product handover only and does not include installation, setup, or operation unless clearly stated on the product page or agreed in advance.
TaMiMi Projects is not responsible for delays beyond its control, such as courier delays, weather conditions, technical issues, or force majeure events.
Order Cancellation
The customer may request to cancel the order before it is dispatched for delivery or shipped by contacting customer service.
If the delivery representative arrives at the customer’s address and the customer wishes to cancel the order, the store has the right to charge the delivery fee.
If the order has already been shipped or handed over to the delivery company, shipping fees or any actual costs related to the order may be deducted.
Exchanges and Returns
The customer may request an exchange or return within 7 days from the date of receiving the order, subject to the following conditions:
The product must be in its original condition and unused.
The product must be in its original packaging and sealed as received, where the nature of the product requires this.
The product must be complete with all accessories, manuals, and gifts, if any.
The order number or invoice must be provided as proof of purchase.
The product must not be one of the non-returnable or non-exchangeable items.
The customer may return the product to one of our branches or request product pickup from their location. In this case, delivery or pickup fees may apply depending on the area.
Non-Returnable and Non-Exchangeable Products
Returns or exchanges are not accepted in the following cases:
- Products that have been used or damaged due to misuse.
- Opened or unsealed products if their nature does not allow resale.
- Headphones and personal accessories after opening the package, unless there is a manufacturing defect.
- Recharge cards, digital codes, software, subscriptions, gift cards, or activated products.
- Products that were ordered or supplied specifically for the customer.
- Products missing their original packaging or any accessories.
- Products that do not match the invoice or order details.
Defective or Incorrect Products
If the customer receives a product with a manufacturing defect or a product different from the order, the customer must contact us within 3 days from the date of receiving the order, with photos or a video showing the issue.
We may request photos of the product and packaging from multiple angles or ask the customer to submit the product for inspection.
After inspection, the customer may be offered one of the following solutions depending on the issue and product availability: exchange, repair, refund, or another agreed solution.
This does not include faults caused by misuse, breakage, liquids, repair attempts outside authorized service centers, or failure to follow usage instructions.
Refunds
If the return is accepted, the refund will be processed after inspecting the product and confirming that it meets the return conditions.
Refunds will be issued using the same payment method used for the purchase or another method agreed with the customer.
For bank card or online payments, refunds may take 14 to 21 business days, depending on the bank or payment provider.
If the payment was made online and the customer requests cancellation or return by choice, without any error from the store or defect in the product, an online payment processing fee of up to 4.5% of the total paid amount may be deducted. This fee is non-refundable and is charged by the payment service provider.
The online payment processing fee will not be deducted if the cancellation or return is due to an error from the store, such as sending an incorrect product, a confirmed manufacturing defect, or product unavailability after payment has been completed.
Delivery, pickup, or actual order-related costs may be deducted if the cancellation or return is due to the customer’s choice and not due to an error from the store or a product defect.